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PowerPoint add-in isn't working during a live session on Teams

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I’ve been using StreamAlive for a week and am still learning the ropes. However, the biggest issue is that we bought the tool for a training session with a large audience—around 200 users on Teams—using the PowerPoint add-in, and it isn't picking up anything. Even though people are commenting and the bot joins the Teams session normally, nothing else happens: it doesn't display questions in the chat, doesn't read comments, and doesn't save the questions asked during the session. Yet, this doesn't happen with small groups of 3 to 5 attendees. How can we fix this?

Posted by tmedina ·
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Comments1

  • Tina Lyngdoh

    Team•

    Oct 1

    Hi, we are sorry as this is not how the app is supposed to behave. Sometimes when a team member uses their free account instead of the paid account, then this can happen.

    I will ask the team to look into this if there is a bug or any other anamoly. Could you please send the paid account email address registered with StreamAlive, the date and time of the session, to support@streamalive.com.

    Once we have that information, I will email you with an update by tomorrow.

    Many thanks

    Tina